Our COVID-19 Procedure & Protocol

 
At the Heritage Auto Group, we're taking measures to ensure that we can still service you in a safe and responsible way. This is an update of the changes to our sales and service processes, including heightened protocols of sanitation and distancing.

Sales
Our showroom is now open, with limited capacity, and by appointment only, in accordance with social distancing and occupancy guidelines. Contact us via HeritageFordVt.com or 802-865-8100 to speak to a member of our sales team to schedule an appointment. Vehicles are available for test drive, and are sanitized between appointments for your health and safety.

In addition, here are some of the resources we have available:

- Our website is open for business 24/7 There, you'll be able to check our up-to-date inventory, see sales and lease incentives, payment options and even get a value for your trade.

 
- Our sales team is available via phone, text, website, email and by appointment 
You can even head to our website to schedule a virtual sales appointment. We are ready to help you secure the right vehicle for your family, and deliver an easy and seamless process, even if there might be some challenges to the "traditional" sales process right now.

 
- If you are ready to purchase we are able to accommodate curbside pickup, delivery, or even reserve a vehicle for later, when the time is right for you. 


We also understand that these may be challenging times for people financially. While we will try to be great guides through the process, please contact your lender directly with any questions you have about your current loan or lease.

Service
Our Service Department along with Parts and Collision Repair are essential services and our service buildings are open. On a regular basis, we maintain and repair many emergency vehicles for first responders. We also have many service customers from the medical community who are required to keep working. Therefore, it's essential that we stay open in order to support our essential care providers. And that means we are open for you, too.

- We have taken many sanitary and distancing precautions Here are some of the changes you'll see in our service departments: NEW SERVICE HOURS: Monday through Friday, 8am - 4pm.
 
- We'll be administering extra cleaning and disinfection protocols Every car will be thoroughly disinfected when it first enters, as well as right before delivery back to the customer.

- Don't worry about coming inside to drop off Use our night drop system, even during the day. Just drop the keys in the box with your notes-and we'll take it from there. When you come to pick up, we can arrange to leave your vehicle in a specified place, with keys inside, reducing the amount of human contact to zero.

- You'll notice that we have moved outside A service advisor will greet you (at a safe distance) at a table outside the dealership. Being outside with less surfaces will reduce the risk of germ transfer. Plus, you'll get some fresh air during the process.

- Our indoor waiting rooms will not be available during this time We feel it is in everyone's best interest to not gather in public indoor spaces. Please plan ahead, knowing that our indoor waiting rooms have moved outside. Relax in a lawn chair, appropriately distanced from your neighbor.
 
- Even paying is simple When your service advisor calls to check-in with you, they will give you the option of paying over the phone by credit card. It's simple to pay remotely

Please consider us a resource to help make sure that reliable transportation is not something that you need to worry about. You are the reason that Heritage Ford exists. Thank you for the opportunity to show you how important you are to us! From our family to yours, take care of yourself, stay healthy, and know that we've got your back. We're here whenever you might need us.

Hours

  • Monday9:00AM - 5:00PM
  • Tuesday9:00AM - 5:00PM
  • Wednesday9:00AM - 5:00PM
  • Thursday9:00AM - 5:00PM
  • Friday9:00AM - 5:00PM
  • Saturday9:00AM - 5:00PM
  • SundayClosed

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  1. Heritage Ford

    1600 Shelburne Rd
    South Burlington, VT 05403

    • Sales: (802) 865-8100
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Get in Touch

  • Contact our Sales Department at: (802) 865-8100
  • Monday9:00AM - 5:00PM
  • Tuesday9:00AM - 5:00PM
  • Wednesday9:00AM - 5:00PM
  • Thursday9:00AM - 5:00PM
  • Friday9:00AM - 5:00PM
  • Saturday9:00AM - 5:00PM
  • SundayClosed